Privacy Policy

Effective: January 1, 2024

Scope of this Policy
Agreement to Terms
Effective Date and Changes to this Policy
The Information We Collect
Cookies
Children’s Privacy
How We Use Your Personal Information
How We Share Your Personal Information
Your Privacy Choices
How We Store and Safeguard Your Personal Information
Additional Disclosures for California Consumers
Additional Disclosures for Residents of the European Union (EU) and the United Kingdom (UK)
Additional Disclosures for Canadian Customers
Third Party Links
Contact Us

1. Scope of this Policy

Thank you for visiting our website, owned and operated by Chef Bobo Brands, Inc. (referred to as “Chef Bobo,” “us,” “our,” “we”). We are committed to respecting privacy rights and value your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our websites at friendlygrains.com, avaorganicsfoods.com, wowzasnacks.com and chefbobo.com (each a “Site” and collectively the “Sites”), from purchasing our products, from engaging with us or our content, or by use of any of our services (collectively, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the Contact Us section at the end of this Privacy Policy.

2. Agreement to Terms

By using or accessing our Service in any manner, you acknowledge that you accept the practices and policies outlined below, the policies outlined in our Terms of Use, and you hereby consent that we may collect, use, and disclose your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately discontinue use of the Service without providing us with any personal information.

3. Effective Date and Changes to this Policy

This Privacy Policy is effective as of the date at the top of this policy. Chef Bobo has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

4. The Information We Collect

We may collect the following categories of personal information (a) directly from you (such as when you e.g., create account, purchase goods from us, or contact us), (b) from third-parties, (c) from the device and browser that you use to access the Service, and (d) from cookies and similar technologies.

Identifiers

We may collect your first name, last name, email address, phone number, unique personal identifier Internet Protocol address, date of birth, account name and password, postal address.

Professional and/or Employment Information

We may collect your resume, work history, and name of your employer.

Financial and Transactional Information

We may collect payment details (such as credit or debit card information), billing address, order history and other purchasing tendencies. We use authorized Third Party payment processors for part of this process.

User-generated Content

We collect the information and content of communications that you share through the Service. This may include the information you provide when you contact us or if you respond to our surveys.

Inferences

We may also draw inferences from the information that we collect that reflect your preferences and behavior.

Device Information

We may collect device information when you visit the Sites. Device information may include your device type, browsing history, IP address, and geolocation.

Internet Activity

We may collect information concerning your interaction with the Sites, including when you access the Sites and your browsing activity on the Sites (such as which pages you visit, in what order, and for how long). This may also include “traffic data” or tracking information provided by the Sites’ host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Sites.

You are not required to provide all personal information identified in this Privacy Policy to use our Sites or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to respond to your requests, perform a transaction with you, or provide you with marketing that we believe you would find valuable.

We may also collect some personal information about you from third-parties, including social media networks, when you post reviews or comments on our social media pages, and Third Party e-commerce platforms.

5. Cookies

A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies and similarly, web beacons, can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes (as discussed in more detail below). More information about cookies and how they work is available at www.allaboutcookies.org

Cookies on the Sites are generally divided into the following categories:

Strictly Necessary Cookies: These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.
Analytical/Performance Cookies: These allow us to recognize and count the number of users on the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, how long a user may stay on a particular page, and where a user is located). This helps to improve how the Site works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies which are erased when you close your browser. We also use Google Analytics for part of this process. For more information about Google Analytics, please visit google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout.
Functional Cookies: These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it (e.g., this saves your username). These cookies qualify as persistent cookies, because they remain on your device for us to use during your next visit to the Site. You can delete these cookies as detailed below.
Marketing Cookies: These record your visit to the Site and the pages you have visited and the links you have followed, to recognize you as a previous visitor and to track your activity on the Site and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during your next visit to the Site. You can delete these cookies as detailed below.

You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help” or “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access the Sites, however, you might not be able to access or use important functions or features of the Sites, and you may, for example, be required to re-enter your log-in details.

To learn more about certain cookies used for interest-based advertising by third-parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance or your device settings if you have the DAA or other mobile application.

6. Children’s Privacy

The Sites are not intended for users under the age of 16. We do not knowingly or intentionally gather personal information about visitors who are under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Sites without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

7. How We Use Your Personal Information

We use or otherwise process your personal information to:

Manage your relationship with us;
Respond to your inquiries or requests, complaints, and request feedback;
Provide goods or services requested by, or reasonably anticipated by you;
Provide you with relevant promotional materials or information about the company and its products (including, but not limited to, Friendly Grains, Ava Organics and Wowza Snacks);
Display your reviews of our products;
Administer contests, promotions, or surveys;
Analyze your use of the Sites and choice of Third Party retailers;
Keep track of your shopping cart;
Keep track of your login name/ password;
Keep track of click stream data;
Evaluate your eligibility for employment or partnership;
Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible; and
Comply with legal requirements.

8. How We Share Your Personal Information

We also share your personal information with the following categories of third parties, where applicable:

Advisers and financial institutions, including, legal, tax, auditors, risk and compliance, notaries, and business continuity support services;
Service providers and suppliers, including, IT outsourcing, marketing, shipment processing, customer management, and payment processors. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites;
Site visitors, such as when your profile name is chosen for display as part of the social media news feed on the Site;
Advertising networks, including Facebook Ads and Google Ads, to provide you with relevant marketing;
With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction;
Government bodies, dispute resolution organizations, law enforcement agencies, or third parties, in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

If you have questions about the parties with which we share personal information, please contact us as specified below.

9. Your Privacy Choices

If you no longer want to receive our newsletter, emails or other marketing communications, you may unsubscribe at any time by following the “unsubscribe” link at the bottom of our emails, by accessing the email preferences in your account settings page, or by writing to us as detailed below. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or orders placed through the Site.

With exceptions, you may be able to view, amend, or delete your information through your account by logging in with your username and password, or to cancel your account, you can contact us as detailed in the Contact Us section below. Please note that unless specified otherwise, cancelling your account alone, will not delete your information, and you can re-activate your account at any time.

10. How We Store and Safeguard Your Information

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third-parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third-parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your account username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the contact information in the Contact Us section below.

11. Additional Disclosures for California Consumers

For residents of California, this section describes how we collect, use, and disclose, and/or “sell” (as defined under California law) the personal information of California residents, and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law.

To understand what personal information we may have collected about you in the past 12 months, and from where we collected it, please see the section The Information We Collect above.

We collect this personal information, as further described in the How We Use Your Personal Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.

We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:

Identifiers	Service providers; Agency partners; Advertising networks; Change in control/status; Mandatory disclosures and legal rights
Professional and/or Employment Information	Service providers
Financial and Transactional Information	Service providers; Auditors, advisors, and financial institutions; Change in control/status; Mandatory disclosures and legal rights
User-generated Content	Service providers; Change in control/status; Mandatory disclosures and legal rights; Site visitors
Device Information	Service providers; Advertising networks; Change in control/status; Mandatory disclosures and legal rights
Internet Activity	Service providers; Advertising networks; Change in control/status; Mandatory disclosures and legal rights

For more information on how your information is disclosed, please see the How We Share Your Personal Information section above.

“Sales” of Information

Our use of some cookies may be considered a “sale” under California law. California law defines “sale” broadly to include any disclosure of information in return for any value. The value does not need to be monetary like in a traditional sale. However, the disclosure of personal information to advertising networks through cookies may qualify as a sale. You can opt out of these cookies by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of the page.

The categories of personal information disclosed that may be considered a “sale” under California law are: Identifiers, Device Information, and Internet or Other Network Activity.

The categories of third parties to whom personal information was disclosed that may be considered a “sale” under California law are: advertising networks.

We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.

Your Rights

Under California law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. In addition, California residents may have additional rights, subject to certain limitations, including:

Access: You may have the right to access a copy of the categories and specific pieces of personal information that we have collected, used, and/or disclosed.
Correction: You may have the right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.
Deletion: You may have the right to request that we delete or anonymize your personal information, with certain exceptions.
Sale/Sharing Opt-out: You may also have the right to opt-out of the sale of your personal information.
Limit Use and Disclosure: You may have the right to limit our use and disclosure of sensitive personal information.
No Retaliation: You have the right to be free from discrimination for exercising your rights.

You may exercise your right to opt-out of “sales” by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of the page. We also recognize the Global Privacy Control as a valid request from you to opt out of the sale of your personal information.

If you wish to exercise any of these rights or have any questions or concerns regarding the processing of your personal information, please contact info@chefbobo.com with the subject line “Privacy – CA” We will respond to your request consistent with applicable law.

Please note, however, before we are able to process your request, we will need to properly verify your identity for security purposes. Where we possess appropriate information about you on file (e.g., name, phone number, email, or physical address), we will attempt to verify your identity using that information.

To use an authorized agent to make a request on your behalf, we require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to verify your identity directly with us or directly confirm with us that you provided the authorized agent permission to submit the request.

Data Retention

We retain personal information about you for as long as necessary to provide you with our Service or to perform our business or commercial purposes for collecting your personal information. When establishing a retention period for specific categories of information, we consider who we collected the information from, our need for the personal information, why we collected the personal information, and the sensitivity of the personal information. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

12. Additional Disclosures for Residents of the European Union (EU) and the United Kingdom (UK)

This section provides additional information for residents of the EU and UK

International data transfer. As a US company, most of our operations are conducted in the United States and in order to provide the Service, personal information will be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers. With respect to transfers originating from the European Economic Area, we implement the standard contractual clauses approved by the European Commission.

Retention of your personal information. We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

Lawful bases for handling your data. Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the section above, How We Use Your Personal Information, including: (i) as may be necessary to perform a contract with you; (ii) as necessary to comply with a legal obligation; (iii) consent (where you have provided consent as appropriate under applicable law); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).

Automated decision-making. We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you.

Your Rights

To the extent required under applicable law, you have the right of:

Access. You have the right to request a copy of the personal information we are processing about you, which we will provide to you in electronic form.
Rectification. You have the right to require that any incomplete or inaccurate personal information that we process about you is amended.
Deletion. You have the right to request that we delete personal information that we process about you, unless, for example, we are required to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
Restriction. You have the right to request that we restrict our processing of your personal information where: (i) you believe such data to be inaccurate; (ii) our processing is unlawful; or (iii) we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
Portability. You have the right to request that we transmit the personal information we hold with respect to you to another data controller.
Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at info@chefbobo.com with the subject line “Privacy-EU” so that we can get your email to the right team, or log-in to your account. We will respond to your request consistent with applicable law.

If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint with your local data protection authority.

13. Additional Disclosure for Residents of Canada

This section contains additional disclosures for residents of Canada. We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

Please contact us at info@chefbobo.com with the subject line “Privacy-Canada”:

If you wish to request access to, correction or deletion of your personal information;
To opt-out of the processing of your personal information; or
For information about how our foreign-based service providers process your personal information.

In some cases, we may need to collect additional personal information for the purposes of verifying your identity before responding to your request;

14. Third Party Links

For your convenience, we may link to Third Party sites and services, or otherwise display Third Party content through our Sites to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these Third Party sites.

15. Contact Us

If you have questions or comments regarding this Privacy Policy or our privacy practices, or would like to inquire about or exercise your rights, please contact us at:

Chef Bobo Brands, Inc.

2901 W. Saner Ave.

Dallas, TX 75233

USA

info@chefbobo.com

1-800-977-8912